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HAPPY TAILS FORRES

PRIVACY POLICY

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Happy Tails Forres (HTF) is committed to process any personal information it holds only in ways that are fair, transparent and meet its legal obligations, in other words, in accordance with the General Data Protection Regulations (GDPR).  This privacy policy outlines our practices with respect to information collected from users who access our website, www.happytailsforres.com or otherwise share personal information with us.  This Privacy Policy explains how we collect, use, protect, and disclose personal information provided to us through our website, forms, email communications, or during service delivery.

 

We may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes.   Any questions regarding this policy and our privacy practices should be sent by email to info@happytailsforres.com.

 

How do we collect data

We may collect the following information:

  • Name and contact details (address, phone number, email)

  • Pet information (name, breed, age, medical or behavioural details)

  • Emergency contact information

  • Payment information (if via bank transfer)

  • Information provided through our website, contact forms, or social media

How We Use Your Information

We use your information to:

  • Provide dog walking and related care services

  • Communicate with you regarding bookings, changes or emergencies

  • Manage your account and process payments

  • Send service-related updates, reminders or invoices

  • Improve our services and customer experience

  • From time to time we may use your contact details to ask for your reviews on our service. This enables us to continually improve our customer service.

We do not sell or share your personal information with third parties for marketing purposes.

How We Protect Your Information

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration. We limit access to your personal data to those who have a genuine business need to know it.  When we store data, reasonable measures are taken to protect personal data from access by unauthorised persons. This data will be stored, archived and backed up as part of internal systems which are hosted by the following cloud service providers, who may not always store data within the EU.

  1. Gmail                    

  2. Dropbox

  3. Wix

Please note:  In common with all other website owners we cannot guarantee the security of data that you transmit to us over the internet.  The transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access.

 

 

Third-Party Services

Our policy only addresses the use and disclosure of information we collect from you.  Different rules may apply to other parties or sites throughout the internet.  Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to

Photo Permissions

We may use photos of your dog for marketing purposes (e.g., social media, website). You may opt out at any time by sending us an e mail at info@happytailsforres.com.

 

Data Retention

We keep your personal data only for as long as necessary to provide our services and comply with legal obligations. Typically, we retain client and pet information for up to 12 months after your last booking, and financial records for 6 years in line with tax and accounting requirements. After these periods, your data will be securely deleted .

 

Data security

Data rights

The legislation conveys various individual rights. These include the following:

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  • The right to be informed

Individuals have the right to be informed about the collection and use of their personal data.

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  • The right of access

Individuals have the right to access their personal data.

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  • The right to rectification

The GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete.

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  • The right to erasure

The GDPR introduces a right for individuals to have personal data erased.

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  • The right to restrict processing

Individuals have the right to request the restriction or suppression of their personal data.

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  • The right to object

The GDPR gives individuals the right to object to the processing of their personal data in certain circumstances.

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You can read more about your rights at https://ico.org.uk/for-the-public/.

 

Complaints or queries

Your personal data is owned by you. If you have any questions or issues with the way in which we are using your data you have the following rights:

  • You can ask to see what data we hold on you (right of access)

  • You can ask for data to be corrected

  • You can ask to receive a copy of the data we hold on you (right to portability)

  • You can ask us to delete any data we have about you (right to be forgotten)

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to enact any of these rights or make a complaint, then you can do so by emailing info@happytailsforres.com.​  You can also contact the Information Commissioner’s Office through their website www.ico.org.uk.

Confidentiality will be preserved during the investigation of a complaint to safeguard the interests of everyone concerned unless disclosure is necessary to progress the complaint.

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